Return policy

Damages & Order Issues

We want you to love your order! Please inspect your package as soon as it arrives. If an item is defective, damaged, or if you received the wrong item, contact us within 7 days of delivery at sales@annescottneedlepoint.com with your order number and a photo of the issue, and we will make it right

Returns & Exchanges

All sales are final, and we do not accept returns or exchanges. However, your satisfaction matters to us—if you have any questions or concerns about your order, please reach out to us at sales@annescottneedlepoint.com.